1. Agreement & AI Usage
By using our Services, you agree to these Terms and accept that data will be processed using US-based AI processing engines.
AI Performance & Hallucinations
The AI system is probabilistic. GREYDOLL does not guarantee 100% accuracy in order taking, reservation booking, or data entry. The Client is responsible for verifying all AI-generated orders on the Kitchen Display System (KDS) or Dashboard. GREYDOLL is not liable for food waste, lost revenue, or safety incidents (e.g., allergen errors) resulting from AI inaccuracies.
2. Payments & Financial Intermediary
Credit Wallet
Usage is billed via a non-refundable prepaid credit system. Service is suspended immediately if the balance reaches €0.00.
Technology Intermediary (Wise/Mollie)
GREYDOLL acts strictly as a technology intermediary between the Client and payment institutions (Mollie, Wise). We are not a bank or financial institution. The Client is solely responsible for providing accurate IBAN details for payouts. GREYDOLL is not liable for funds lost due to incorrect info or delays/freezes caused by third-party compliance procedures.
3. Intellectual Property
GREYDOLL and its licensors own all right, title, and interest in and to the GREYDOLL platform, software, AI models, and documentation, including all related intellectual property rights. These Terms grant the Client a limited, non-exclusive, non-transferable right to use the Service during the subscription term — no ownership rights are transferred.
The Client retains all ownership rights in its own business data, content, and end-customer data submitted to or generated through the Service ('Client Data').
Aggregated & De-Identified Data
GREYDOLL may use aggregated or de-identified data derived from use of the Service — which does not identify the Client or any individual — to operate, improve, and develop its products and services.
4. Prohibited Use
The Client agrees not to use the Service to: (a) violate any applicable law or regulation; (b) transmit unlawful, harassing, defamatory, or fraudulent content; (c) attempt to reverse-engineer, decompile, or extract the underlying models or source code of the Service; (d) resell, sublicense, or provide the Service to third parties without GREYDOLL's prior written consent; or (e) interfere with or disrupt the integrity or performance of the Service or its infrastructure.
GREYDOLL reserves the right to suspend or terminate access immediately, without prior notice, in the event of a violation of this section.
5. Confidentiality
Each party agrees to protect the other's confidential information disclosed in connection with these Terms using at least the same degree of care it uses to protect its own confidential information, and not to disclose it to third parties except as necessary to perform its obligations under these Terms or as required by law.
This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, or that was already lawfully known to the receiving party prior to disclosure.
6. Limitation of Liability & SLA
To the maximum extent permitted by Dutch law, GREYDOLL's total liability is limited to the amount paid by the User in the three (3) months preceding the claim.
The Service is provided on a 'best-efforts' basis. GREYDOLL provides no uptime guarantee (SLA) for third-party infrastructure (Retell AI, Twilio, Railway, Supabase). Scheduled maintenance or third-party outages do not constitute a breach.
In no event shall GREYDOLL be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits GREYDOLL's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable Dutch law.
Force Majeure
GREYDOLL shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, government action, internet or telecommunications failures, or outages of third-party infrastructure providers.
7. No Guarantee of Results
Any figures, projections, or estimates presented on our website or by our team — including outputs of the revenue calculator or other illustrative tools — are provided for informational purposes only and are estimates based on assumptions and inputs provided by or on behalf of the Client. They do not constitute a guarantee, promise, or warranty of any specific financial outcome, cost saving, or increase in revenue. Actual results depend on factors outside GREYDOLL's control, including the Client's own business operations, market conditions, and how the Service is configured and used.
8. Indemnification
The Client agrees to indemnify, defend, and hold harmless GREYDOLL, its officers, employees, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: (a) the Client's failure to obtain necessary consents or provide required notices to end-customers (including AI disclosure under the EU AI Act and call recording notices); (b) the Client's use of the Service in violation of these Terms or applicable law; or (c) content, orders, or instructions provided by the Client through the Service.
9. Termination & Jurisdiction
Subscriptions are cancellable monthly. Termination takes effect at the end of the billing cycle.
Termination for Cause
GREYDOLL may suspend or terminate the Service immediately, without liability, if the Client materially breaches these Terms, engages in prohibited use, or if required to comply with applicable law.
Governing Law
These Terms are governed exclusively by Dutch Law. Any disputes shall be submitted to the exclusive jurisdiction of the competent court in the district of Midden-Nederland (Utrecht).
General Provisions
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms constitute the entire agreement between the parties regarding the Service and supersede any prior agreements on the subject matter. Neither party may assign these Terms without the other's prior written consent, except in connection with a merger, acquisition, or sale of substantially all assets. A failure to enforce any provision does not constitute a waiver of that provision.